Three Mobile – Life is Better Connected
Method Toolbox
- Cultural Scanning, Desk Research, Expert & Stakeholder Interviews, WORKSHOP
Framing the Problem
Three had been the original upstart challenger in the Irish telco scene. They embraced new technology and disrupted the landscape by identifying the data-driven next generation of customers. But following the takeover of the O2 business, Three became the market behemoth. It needed a new strategy and positioning to guide the next phase of the brand journey.
Our Approach
A key insight was that the future of connectivity is about empowering people on their lifestyle quests. We identified a new generation of “tech progressive” early adopters that were redefining ideas of positive uses for connection technology. We used this to embark on a brand purpose development process with the people at Three. Life is Better Connected was agreed as the new north star for the entire organisation. A subsequent ethnographic research study with tech progressives inspired a bold set of customer-driven “connected lifestyle” innovations including a revamped store of the future.
The Breakthrough
Three have grown to become the number one telco in Ireland. Life is Better Connected has inspired award-winning communications, a new product portfolio and a radical store of the future initiative.
